DANEnet Statement regarding COVID-19

 

Like most of you, we at DANEnet have been monitoring the latest guidance about measures to take in response to the spread of COVID-19 in our area. Taking into account recent statements by authorities in the City of Madison, Dane County and the Governor’s office, we are taking the following actions in order to balance health considerations of our nonprofit clients and staff members, while at the same time seeking to provide our clients with the IT services they need.

Technology for Nonprofits

Providing IT services to area nonprofits continues to be the core of DANEnet’s business model. Technical staff has upgraded our server capacity to enable our technicians to address nearly all of our client services remotely.

In keeping with state restrictions on in person business activity, DANEnet technicians will avoid in person service calls. Technicians will only visit client sites when absolutely necessary to restore essential services. When a visit to a client site is necessary, technicians will: 1) ensure that they themselves are in good health; AND 2) no one in the client work place where technical work is to be performed exhibits symptoms of flu or viral infection. Our technicians will routinely practice personal safety measures before, during, and after site visits.

Digital Inclusion

While DANEnet remains fully committed to helping close the digital divide that exists in Dane County, we have had to temporarily curtail some of our activities in the interest of public health. Specifically:

Computer literacy classes have been cancelled until we can ensure the safe resumption of training in the computer labs of our training partners;
Fix-IT Clinics to repair electronic devices have likewise been postponed until the prevalence of the virus has been curtailed.

The board of directors and staff of DANEnet will all do what they can to partner with our clients and training partners to continue to provide services whenever possible. We will also seek to minimize the inevitable disruptions in services and programs when circumstances are beyond our control. We recognize that all of us have important roles to play – individually and organizationally – in overcoming the current health crisis, and ultimately getting back to what we do best: advancing our respective social missions.

Going Forward

The board of directors and staff of DANEnet will all do what they can to partner with our clients and training partners to continue to provide services whenever possible. In the longer term, we will seek to find new and improved ways to advance digital equity in our community. In the meantime, we recognize that all of us have important roles to play – individually and organizationally – in overcoming the current health crisis, and ultimately getting back to what we do best: advancing our respective social missions.

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