DANEnet helps nonprofits with technology planning. It also helps them find appropriate, affordable technology and trains their staff on its use. We provide desktop support, ensures that every computer and device is working and provides support for hardware, software and operating systems.
DANEnet assists nonprofits with choosing, installing and maintaining the hardware that connects your technology together and to the Internet.
DANEnet provides support installing, upgrading and maintaining servers. We help with network security, file and software back-ups, and remote access.
Frequently Asked Questions
Why should we use DANEnet?
DANEnet is a nonprofit organization, we understand nonprofits, and we hold the best interests of nonprofit organizations in our mission and our practice! Our expert staff are committed to providing quality, affordable services and appropriate technology. We don’t always promote the latest and the greatest, but rather we work with clients to find the best solutions to your challenges and needs.
Technology planning, up-to-date computer hardware, affordable Internet access, and knowledge of software applications are all essential for nonprofit organizations, but are often left out of the budget and under-resourced. When nonprofits take full advantage of the capacity of technology, they can focus more energy on their mission and raising funds to support their organization.
We don’t like to see nonprofits paying for high-priced services from companies that don’t share their mission and don’t know about special technology deals and offers for nonprofits. DANEnet has the knowledge, the expertise, and the connections to help organizations do their important work for our communities.
How does DANEnet’s IT/tech support work?
DANEnet provides both scheduled, managed tech support and also on-demand support to nonprofits in Dane County. Nonprofit clients can either schedule regular maintenance/work, or call their assigned DANEnet technicians as needed. Even if your agency has not worked with us in the past, you are only one call away from getting a DANEnet technician’s help!
How much does it cost?
DANEnet bills $75 per hour for IT/tech support, and clients can also purchase prepaid hours for a $70/hr rate. We bill at 1/2 our service rate for travel to and from your agency. Read our FINEprint document and our 2020 Service Contract for all the details.
How fast can you help?
DANEnet technical support is designed to help with routine, non-emergency technology tasks, problems and long term planning. Technology consultants work Monday – Friday between 8 am and 6 pm. All clients can expect a phone response to a request for service within 24 hours and most appointments are scheduled within one or two days. Most often you can expect same-day response.
I am not really sure, can I learn a little more?
Yes, if you are new to DANEnet you can get a free one hour consultation with a technician! Call (608) 274-3701 to schedule your consult.
We are not a nonprofit, can you help us?
Sorry, we only assist nonprofit organizations.
This sounds fabulous, how do we start?
New clients can call the main office at (608) 274-3107 or email firstname.lastname@example.org and we will find the technology consultant that best fits your organization. Read our FINEprint document and our 2020 Service Contract for all the information you’ll need to get started, and to sign up for either on-demand services or a prepaid plan.
Is there anything DANEnet staff can’t do?
We won’t feed your cat. We do not create or manage websites or databases. We typically do not do emergency technology support during non-business hours.
What We Can Do for our Clients
- Function as IT departments for nonprofits
- Serve as back-up staff for nonprofits with in-house IT
- Connect nonprofits to the internet and build wireless networks
- Complete wiring and network design projects
- Implement technology plans that ensure data is secure and backed up
- Provide on-demand support for network and desktop problems
- Plan for software and hardware upgrades and consult on purchases
- Consult on capacity-building and ways to use technology to improve efficiency•Transition agencies to VOIP
- Provide tech support for tracking attendance and data
- Assist in interviewing and hiring IT staff
- Review proposals and bids on technology work and purchases
- Assist with website hosting, domain name registration, and domain name servers•
- Provide IT health checks
- Recommend tech practices, policies, and procedures that help agencies become more efficient and save money!
Details and Documents
Read our FINEprint document and our 2020 Service Contract for all the information you’ll need to get started, and to sign up for either on-demand services or a prepaid plan. Questions? Call (608) 274-3107
Recommended Technology Practices
Need some help in where to start with technology planning, policy or projects. Check out our handy checklist.